Refund Policy
At [KIMBERRY VOGUE BOX], customer satisfaction is our priority. Please review our refund policy below before making a purchase.
1. General Policy
- Refunds are available for eligible items within 7 days] of receiving your order
- To be eligible, items must be unused, in original packaging, and returned with proof of purchase.
- We reserve the right to refuse refunds for items that do not meet these conditions.
2. Pre-Order Items
- Pre-orders may be non-refundable, depending on the product. This will be clearly stated on the product page.
- If a pre-ordered item is delayed or unavailable due to production or supply issues, we may offer:
- A store credit, or
- An option to wait for restock.
3. Non-Refundable Items
The following items are not eligible for refund:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made items
- Items marked “non-refundable” on the product page
4. Damaged or Defective Items
If your item arrives damaged or defective:
- Please contact us within 48 hours of delivery with photos.
- We will replace the item or offer a refund based on the situation.
5. How to Request a Refund
- Whatsapp us at ： 0178997686
- Wait for our return authorization and instructions.
- Ship the item back to the provided address.
- Once received and inspected, we will process your refund.